Shipping Policy

Last Updated: August 25, 2026

Welcome to Hayaa Custom Shop. We are committed to delivering your orders safely and efficiently.

Order Processing

• Orders are processed after confirmation.

• Orders are generally dispatched within 1–3 working days.

• Custom-made or personalized items may require additional processing time. Any additional time will be communicated to the customer.

Delivery Time

Once your order has been dispatched, delivery usually takes approximately 3–7 working days within Pakistan.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated to the customer before the order is confirmed.

Order Tracking

Once your order has been dispatched, tracking information may be provided to you through your contact details so that you can follow your shipment.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Hayaa Custom Shop will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable address/phone number.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact us so we can assist you in checking the shipment with the courier service.

Damaged Package

If your parcel arrives visibly damaged, please contact us as soon as possible and provide photographs/videos of the package and the received item. We will review the issue and assist you accordingly.

Contact Us

For any questions regarding shipping or your order, please contact us:

Hayaa Custom Shop
📧 Email: hayaacustomshop@gmail.com
📞 Phone: 0304-9161896

Thank you for shopping with Hayaa Custom Shop.